What is Brands Exclusive?
Brands Exclusive is Australia’s go-to destination for the style-savvy shopper.
How can you offer premium products at such exclusive prices?
We work closely with each brand partner to ensure the best possible prices for our members. We also don’t stock inventory, allowing us to save on warehouse costs and pass the savings straight to our members.
Are the products genuine?
100%. We source our products directly from brand manufacturers or distributors, which is why we can guarantee you’re getting the real deal.
Does membership cost anything? Are there any obligations or conditions?
Membership is completely free and there are no obligations or commitments to buy. You simply have to be over 18 years old.
Why should I become a member? What are the benefits to me?
- Becoming a member of Brands Exclusive will grant you instant insider access to exclusively-priced collections from premium brands.
- We’ll keep you up-to-date with our latest collections through regular email notifications to ensure you never miss out.
- Your personal data is completely secure, and we don’t store any bank or credit card information.
- Our website offers an intuitive and enjoyable way to shop. If you have any questions, our customer service team is always happy to help.
How do I know that a sales event is live?
We send regular emails to inform our members about are latest collections. The email includes information about the brands and products on sale, as well as the other savings on offer.
Be sure to keep your contact details up-to-date to ensure you don’t miss out!
How long are the sales events on Brands Exclusive for a particular brand?
Our collections are typically live between four and seven days. The sale of individual pieces lasts as long as the product is available, so it’s always good to get in early!
Are the prices fixed throughout a sale?
Yes, prices remain fixed from start to finish during all our sales events. We aim to ensure all our members have the same opportunities throughout an event, although stock is limited – so members cannot hold items in their shopping cart. It really is first come, most stylish!
Why are some products sold out?
We secure the best available deals for our members. This means that products can sometimes sell so fast that the demand exceeds available supply. Any sold out items will be noted as such on our site. Your best chance to secure your desired product is to place your orders as early as you can.
If I add a product to my shopping bag, does Brands Exclusive reserve the product for me?
Your item will be reserved for 20 minutes, however when you add something new to your shopping bag you are awarded another 20 minutes. When your bag expires, all your items will be saved in My Favourites, however at this point they’re available for other members to purchase. We’d love to keep the pieces on hold for you forever, however what makes our offers so exclusive is how limited they are!
How can I sell my products on Brands Exclusive?
We’re always interested in partnering with leading brands. Working with us is easy, risk-free and requires almost no work from the supplier. The process looks like this: We agree on sale terms and timing. We then reserve stock for the short duration of the campaign (5-7 days) and gather samples so that we can develop the images and content for the sales campaign.
We work closely with the supplier to ensure they are 100% satisfied with the way we present their products. Please don’t hesitate to contact us for more information at email@example.com
What is the connection between Brands Exclusive and LuxGroup?
Brands Exclusive is part of Australia’s leading ecommerce group, LuxGroup. With offices in Melbourne and Sydney and buying offices across the world, LuxGroup has 300 employees who are passionate about creating the best customer experience possible. Other brands within the LuxGroup include The Home, pop, The Active, Luxury Escapes, The Gourmet, and Cudo.
Who can I contact for help?
If you need assistance and can't find an answer on this page, you can find a link to our Contact Us Form below.
If the Contact Us form isn't working, you can get in touch with us at firstname.lastname@example.org - but, if you can, please use the Contact Us Form - this will help us better understand what you need so we can get back to you quicker!
While we do whatever we can to get back to you as quick as we can, please allow between 1-2 working days for a reply.
How can I earn credits?
Simply invite your friends and you'll receive a $10 credits after each friend you invite places their first order with us. Your earning potential is unlimited - the more friends you invite, the more you can earn.
How can I check my credits balance?
To check your credit balance, simply click on ‘My Account' in the menu bar at the top right of the page. You can see your balance by clicking on the ‘My Credits' tab.
How can I use my credits?
We've ensured that using your credits is a simple process. After you have added your items to your shopping bag, follow the purchase process through until you get to ‘Your Shopping Cart’. Here you can decide the amount of credits you want to use in a drop down menu before confirming your order.
Why haven't I received credit for the friends I invited?
Our system automatically issues you with a $10 voucher after your friend has made their first valid purchase with us. Any credit you earn will become active in your account after a 21 day pending period from the date of your friend's first purchase. If you have invited a friend who has made their first purchase on Brands Exclusive and you have not received $10 credit, please contact our customer service team and we will investigate the matter for you.
Please make sure it was through your invitation that your friend joined us, and not somebody else's. Our customer service team will also check if the purchase your friend made was valid. For instance, if your friend returns their purchased item/s, the credit will not be valid.
How do I apply a promo code?
Once you’ve selected your item/s, head to your Shopping Bag and type your code into the bar that says ‘Enter your promo code here’. Finally, click the button that reads ‘Apply Promo Code’, before going through to the next stage of your transaction where the discount will be applied.
How do I invite friends?
Click the button on the top left of the page that reads ‘Invite Friends Receive $10 Credit’. Then simply enter the email addresses of all the friends you would like to invite, or start sharing your unique invitation link on Facebook or Twitter. We will reward you with $10 credit each time a friend who signs up via this unique link places their first order with us.
Who can invite other friends?
Only current members have the ability to invite friends. And it pays to do so! We will reward you with $10 credit when any friend you invite makes their first purchase.
Who can I invite to become a member?
You can invite friends, family, colleagues - anyone who might be interested in exclusive access to premium brands at insider prices. You just have to be sure anyone you invite is over 18 years of age.
It pays to invite as many people as possible, because you'll receive $10 credit each time someone you've invited places their first order with us.
Will my friends be spammed when I invite them?
No. We respect your friends' privacy and your trust is of utmost importance to us. Your friend will receive one email with an invitation to become a member.
How do I order an item?
Ordering an item with Brands Exclusive is simple. When you've a found a product you like, simply select your quantity and size before clicking the ‘Add to Bag' button. The product will then be placed in your Shopping Bag and you'll have the option to continue shopping or to proceed to the checkout by clicking the ‘Checkout' button.
At checkout, simply confirm your shipping and billing address, before entering your credit card details into our secure payment gateway. This will complete your order. You will receive confirmation of your order from Brands Exclusive via email.
How many items can I buy at any one time?
For most sales events there is no limit on the number of items you can purchase. However, for special sales, or sales where we've secured a limited number of products and want to make them available to as many members as possible, we may place a limit on the number of items you can buy.
How do I cancel an order?
If a sale is still live on Brands Exclusive, you can cancel your order via the My Orders section of your account, or by contacting email@example.com. Once a sale has ended, it is no longer possible to cancel your order as the goods will have been ordered and paid for. If next day despatch was offered for your items, these will already be in processing and will not be available to cancel.
Can I combine orders from two concurrent events into one shopping basket?
You can order products across all sales by dropping them into one basket, however each sale’s products will arrive in a separate parcel and for each additional parcel there will be an extra shipping fee (we’ve tried to keep this as low as possible).
How do I return an item?
If your order arrives and you decide it isn't just right, most items can be returned to us within 30 days of receipt for a credit onto your account.
Please go to the My Orders section of your account and select "Return an Item" to lodge a return request, within 30 days of receipt of your order.
Once the return request has been approved, the support team will provide you with a label to affix to your package, and documentation to include within it.
For certain items there may be a shorter return window. Please refer to the product page details whilst shopping.
Some items can’t be returned for hygiene reasons, please see our Returns Policy for more details.
What payment options do you offer?
We accept credit card payments from Visa, MasterCard, American Express, as well as payments through PayPal and Visa Checkout.
How safe are my payments on Brands Exclusive?
During payment, all your personal information is encrypted by a 128/256bit SSL connection. This means that the information cannot under any circumstances be intercepted by an unauthorised person.
We do not store any bank or credit card information after payment. Any cards saved at checkout are stored by our payment gateway provider, eWay.
How safe are my personal details?
We have no access to your bank data and do not store any bank or credit card information. This is why you'll need to enter your payment details for each order you place with us.
Why was my credit card payment not accepted?
In our experience, the most common reason for a credit card payment to be declined is that the 3 or 4 digit security number (CCV security code) on your card was entered incorrectly. On most cards, the CCV is printed on the back of the card, usually after the card number. If a credit card number is provided with an incorrect CCV, the transaction will not be approved.
Please also ensure that you have sufficient credit available on your credit card to complete the transaction.
How long will it take to receive my order?
We have a no-inventory business model, which allows us to provide items at such great prices. Our suppliers only send your order to us after the sales event is complete. Depending on their shipping and handling times, it may take 2-4 weeks (from the end of the sales event) to receive your purchase. We can usually get your goods to you in two weeks, however if the items are coming from overseas it might take a little longer so please refer to the shipping details on the product for accurate information.
How are my products sent and how much does it cost?
Our orders are delivered via the most efficient carrier for your region.
If no one is home at the time of attempted delivery, you will receive a notification card in your letter box with contact details to arrange collection.
If you purchase across more than one sales event, you will be placing an order from each sales event within the one purchase. In order to ensure you receive your items as soon as possible, delivery will be split by order and you will receive multiple deliveries.
Our delivery fee will vary according to your region, and the number of sales events you purchase from. As a guide, your first order will incur a fee of $9.99 (inc. GST) for most metro areas and $10.99 (inc. GST) for most regional areas, with discounts for additional orders within the same purchase. Some exceptions may apply for large, bulky and or heavy items. At the checkout, your delivery charges and total order amount are calculated in the 'payment' section.
Do you ship internationally?
Brands Exclusive does not ship outside of Australia at present. For shipping to New Zealand, please visit www.brandsexclusive.co.nz